Hotels

Express Reception™, for the hotel sector is the result of our 16+ years of experience in designing, implementing and supporting self-service projects. and incorporates the following features:

• Self-service Check-in and Check-out
• Chip and PIN card authorisation and payment collection
• Key dispensing
• Optional power control to the room
• Integration with reservation and accounting systems
• Integration with Loyalty Scheme allowing for upsell
• Controlled sales process

Operationally, the introduction of self-service check-in terminals enables hotel management to redeploy its staff away from the check-in desk, though it is essential to retain some staff in the check-in area in a welcoming and technology support role.

Feedback from existing Express Reception™ locations has indicated some stunning results, including:

• Guest recommended scores uplifted by 15%
• Incremental up-sell and cross-sell
• Terminal running costs of £6.50 per day
• Check-in times down by a factor of 7
• Pre-paid transaction times as short as 14 seconds
• 75% of check-in activity moved from the desk to the terminals